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Business Consulting For The 21st Century Via A Holistic & Intelligent Approach

Yes, but not everyone has empathy and imagination

Consumed => “Before You Can Get Buy-In, People Need to Feel the Problem” by John Kotter on Harvard Business Review.

Left a comment…

Yes, but how do you preach to the nonconvertible? What if the problem is that of a third and somewhat distant entity, not the decision makers? What if the lack of empathy for that 3rd entity and the (physical and emotional) distance is the root of the problem?

In other words, it’s a problem just to get the nonconvertible to see the issue let alone recognize there’s problem. And then on top of all that, what if people just plain ol’ don’t want to change? Then what? It doesn’t effect them direct enough for them to recognize that the lack of change is a problem too.

A good example might be the blight of many U.S. inner cities. Major problem for those living there. However, the problem – as massive as it might be – gets more or less ignored because those who need to see and feel the pain, do not. How do you get the decision makers to embrace empathy and have some imagination? Simply put, not everyone is blessed with such capabilities.

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