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Customer Service
The preferred term around these parts The Guest Experience. Unfortunately, some are still clinging to the 20th Century's Customer Service.
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14 May
2013
[What's the Future] of Business – Chapter 0 by Brian Solis
Consumed => “[What's the Future] of Business – Chapter 0 (Total Recall)” by Brian Solis.
Monday
4 June
2012
Seven essential strategies for success
Consumed => “Making a Case for Discipline(s)” by Moira Dorsey & Megan Burns on Destination CRM.
Monday
7 May
2012
If a blog comment falls in the woods…
Consumed => “19 Ways to Build Relationships With Blog Comments” by Marcus Sheridan on Social Media Examiner.
Wednesday
18 April
2012
Leadership and management by proxy?
“5 Ways CIOs Benefit From Facetime with Customers” by Kim S. Nash on CIO Mag.
Friday
13 April
2012
Why Google will never be Apple or even WalMart for that matter
Doesn’t Google Play realize they’re an e-comm company? How can you have an e-comm company and not have customer service? That’s not only evil…it’s crap
Monday
9 April
2012
An interesting milestone for Amazon and Jeff Bezos
Consumed => “Inside Amazon’s Idea Machine: How Bezos Decodes The Customer” by George Anders on Forbes. http://www.forbes.com/sites/georgeanders/2012/04/04/inside-amazon => My value add (i.e., left a comment)… Great piece – both the bright side and the not so bright side. Some additional thoughts come to mind: 1) The empty chair idea is brilliant. I going to steal [...]
Wednesday
22 February
2012
The Five Cs: courtesy, charm, character, calm and cuisine
Consumed => “The Hotel Police” Ann Abel on Forbes.
Tuesday
4 October
2011
Customer is so 20th Century
Consumed => “Customer Is a Dirty Word” by Chris Brogran on his site/blog.
Monday
12 September
2011
Bigger is Bigger. Better is Better. Got it?
Consumed => “Why Biggest Doesn’t Mean Best” by Richard Branson on Entrepreneur.
Thursday
8 September
2011
I hate to say, “I told you so,” but I told you so
Blogged => “There are no silos in The Guest Experience ” on Alchemy United.
Monday
1 August
2011
Finally the live chat solution I’ve been looking for
FYI => I made my usual quick morning stop on Quora and bumped into ClickDesk. Houston, looks like we have a simple live chat widget winner.
Wednesday
20 April
2011
Be inclusive and be willing to listen
Consumed => “Attention to Detail” by Richard Branson on Entrepreneur.
Sunday
27 February
2011
Big Brother is listening?
Consumed => “Making Call Centers Really Hum” by Christopher Steiner on Forbes.
Saturday
8 January
2011
Meet the new small. Same as the old small? – Pt 2
Bottom line…9 times out of 10 the first shiny object most SMBs should invest in is a mirror.
Sunday
28 November
2010
Cutting overhead isn’t always cost effective
Consumed => “Stores using better service to get customers to buy” on Marketplace.
Wednesday
24 November
2010
The right rep at the right time
Consumed => “How Assurant Solutions Saved Its Customers From Call Center Hell” by Stephanie Overby on CIO.
Monday
22 November
2010
Influencers, Guests and red carpets
Consumed => “Customer Experience: Do You Roll Out the Red Carpet?” by Leigh Duncan-Durst on MarketingProfs.
Wednesday
17 November
2010
The right customer is always right
Consumed => “5 Minutes with…Tony Hsieh Zappos CEO” by: Lindsay Tigar on NY Report
Tuesday
2 November
2010
Fact: Buzzwords are a necessary evil
Consumed => “Buzz, Buzz, Buzz” by Lior Arussy on Destination CRM.
Friday
29 October
2010
All hail The Guest Experience
Consumed => “Understanding Customer Experience” by Adam Richardson on HBR.
