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Business Consulting For The 21st Century Via A Holistic & Intelligent Approach

The Future of Sales

Consumed => “Slate Magazine Predicts the Demise of Salespeople – Part I” by Gerhard Gschwandtner on

Left a comment…

I too found Ledbetter premise to be a bit uneven.

That said, in some ways he is correct. That is, sales as we have known it is changing. In fact, it will have to change.

Chances are good the role & responsibility will move from spin-it-then-take-the-money-and-run to something closer to company ambassador with a true and healthy relationship with the customer. In some ways this might look similar to customer service. The difference is it’s proactive, and the “sales rep” will be responsible for taking ownership of customer from birth to death (and not just lead to sale).

The customer will continue to make more and more buying decision sans the direct involvement of the salesperson. That said, “ongoing support and value” (and not always the immediate price) will be given more weight in that decision making process.

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