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Business Consulting For The 21st Century Via A Holistic & Intelligent Approach

Success is a Process

Consumed => “Client Education and Post-Launch Success” by Drew Thomas on A List Apart.

=> My value add (i.e., left a comment)…

Wow Drew. Your candor is helpful and refreshing. Kudos.

That said, and pardon my directness, the transition from a design + dev agency to “we do strategy” in the context of the friction and bumps mentioned feels – again pardon me – forced and awkward. My gut reaction is, “Train clients? What about plenty of in-house training and/or hiring?” and “How come this didn’t happen sooner?”

Perhaps Part 2 (of this article) can discuss that, as well as other changes in your “the process is the product” and/or “the team is the product”?

Again, thanks. Open discussion such as this makes us all better, stronger and more aware.

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