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10 January
2013
Word of mouth is a function of quality of product
Consumed => “Boost Brand Advocates and Social Media Influencers” by Judith Aquino on CRM Magazine.
Tuesday
5 June
2012
Don Peppers, Martha Rogers and “Extreme Trust”
Consumed => “Don Peppers and Martha Rogers: Customer Relationships and Extreme Trust by Judith Aquino on Destination CRM.
Monday
4 June
2012
Seven essential strategies for success
Consumed => “Making a Case for Discipline(s)” by Moira Dorsey & Megan Burns on Destination CRM.
Friday
3 February
2012
Ask the right questions about your analytics/data
Consumed => “The Trouble with Traffic. What retailers can learn from baseball.” by Mark Ryski on Destination CRM.
Wednesday
25 January
2012
Content continues to be king
Consumed => “Creative SEO Strategies Lead to Ringing Results” by Judith Aquino on Destination CRM.
Friday
9 September
2011
Another vote for Yammer
Consumed => “The 2011 CRM Rising Stars” by the Editors of CRM magazine on Destination CRM.
Thursday
1 September
2011
You don’t have a brand unless you have brand champions
Consumed => “Marketing to Communities” by Brittany Farb on Destination CRM.
Listening is a powerful tool and it’s free too
Consumed => “Companies That Listen Get Results” by Leonard Klie on Destination CRM.
Don’t just use the CRM tool, use it correctly
Consumed => “Turbocharging CRM with Good Data” by Jim Dickie on Destination CRM.
Tuesday
28 June
2011
Is your brand just a click away from oblivion?
Consumed => “eSurvivor: Commerce Challenge” by Paul Korzeniowski on Destination CRM.
Tuesday
31 May
2011
10 reasons to dislike The Like
Consumed => “Social Media’s Advocacy Paradox” by Carolyn Heller Baird on Destination CRM.
Wednesday
18 May
2011
The benefits of predictive analytics
Consumed => “CRM + Predictive Analytics: Why It All Adds Up” by Eric Barkin on Destination CRM.
Monday
16 May
2011
Are you selling something worth buying?
Consumed => “There’s No Substitute for Experience” by Lior Arussy on Destination CRM.
Friday
13 May
2011
Measurement matters
Consumed => “Web Analytics: What’s Worth Paying For?” by Paul Hyman on DestinationCRM.
Monday
11 April
2011
The medium is the frequency of message
Consumed => “Companies Need to Make Better Friends” by Brittany Farb on Destination CRM.
Monday
7 March
2011
What color is your social media strategy?
Consumed => “Pick a Strategy Before It Picks You” by Robert Wollan on Destination CRM.
Saturday
22 January
2011
How did they Like you then?
Consumed => “Supplying the Law of Demand” by Denis Pombriant on Destination CRM.
Friday
21 January
2011
Putting an end to the belief in more – Part 2
Here’s a great article from Destination CRM that supports the perspective I advanced while commenting on the article by George Guildford on Social Media Today a couple days ago.
Sunday
14 November
2010
I said it before (and I’ll say it again), be proactive!
Consumed => “Proactive: Take the Initiative” by Lauren McKay on Destination CRM.
Tuesday
2 November
2010
Fact: Buzzwords are a necessary evil
Consumed => “Buzz, Buzz, Buzz” by Lior Arussy on Destination CRM.
