Chief Alchemist - Business Consulting For The 21st Century Via A Holistic & Intelligent Approach
Share ChiefAlchemist.com. RSS 2.0 feed for ChiefAlchemist.com. Sign up for the mailing list. Follow Chief Alchemist on Twitter. 'Like' the Chief Alchemist's page on Facebook. See what Chief Alchemist has been Q&A'ing on Quora. Chief Alchemist bookmarks & highlights on Diigo.com. Follow the Chief Alchemist on Digg.com. Chief Alchemist channel on Last.fm. Chief Alchemist on Flickr. Mark 'Chief Alchemist' Simchock on LinkedIn. Free Initial Consultation. Email Chief Alchemist. Phone Chief Alchemist.
  • Mark ‘Chief Alchemist’ Simchock
  • 'Email me.Email => ca .at. ChiefAlchemist .dot. com
  • 'Phone me.Alchemy United => 732 997-0028
  •  
  • Free initial consultation.Free => Initial Consultation
  • Please be sure to subscribe to your communication channels of choice.
  • Click To Close => The small green (consultation), red (email) or blue (phone) icons in the top upper right.
CURRENT “TOP 10” TOPICS TOOLS CLIENTS & PROJECTS SOURCES SEARCH HIDE
Business Consulting For The 21st Century Via A Holistic & Intelligent Approach

Go GoDaddy Go

Now here’s a great Guest Experience worth noting! Thank you Rachel Franklin (VP, Website Marketing) @ GoDaddy.

As this story goes, last week I was buying a domain name on GoDaddy and became fairly frustrated with the UX of the shopping cart. Frustrated to the point that I posted a comment on Bob Parson’s blog. Bob’s the big Cheese over there. A day or so later I received an email from Rachel asking me for details. After trading a couple emails, she offered to phone. We just got done talking.

Kudos to Bob, Rachel and GoDaddy. There is hope for The Guest Experience.

I honestly wish I have a 5’er for every site I’ve contacted about a problem (e.g., spelling mistake, cross browser issues, etc.) and did not get a simple, “Thank you”. Does it relay take that long to hit reply, type five characters and hit send? In a Guest enabled “Web 2.0” world can you really afford not to reply?

Required.
Will not be published. Required.
Please include http://