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Business Consulting For The 21st Century Via A Holistic & Intelligent Approach

Go GoDaddy Go

Now here’s a great Guest Experience worth noting! Thank you Rachel Franklin (VP, Website Marketing) @ GoDaddy.

As this story goes, last week I was buying a domain name on GoDaddy and became fairly frustrated with the UX of the shopping cart. Frustrated to the point that I posted a comment on Bob Parson’s blog. Bob’s the big Cheese over there. A day or so later I received an email from Rachel asking me for details. After trading a couple emails, she offered to phone. We just got done talking.

Kudos to Bob, Rachel and GoDaddy. There is hope for The Guest Experience.

I honestly wish I have a 5’er for every site I’ve contacted about a problem (e.g., spelling mistake, cross browser issues, etc.) and did not get a simple, “Thank you”. Does it relay take that long to hit reply, type five characters and hit send? In a Guest enabled “Web 2.0” world can you really afford not to reply?

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