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Business Consulting For The 21st Century Via A Holistic & Intelligent Approach

Empathy is key to effective communication

Consumed => “No Mind Melding Here: Don’t Assume Your Customers Know What You Know” by Elaine Fogel on Marketing Profs.

http://www.mpdailyfix.com/dont-assume-your-customers-know-what-you-know/

=> Value add (i.e., left a comment)…

In short, it’s not just about communication. Communication is a means. What is also necessary for effective communication is empathy, as well as an awareness that there are always expectations to be managed. A generous application of The Golden Rule can go a long way, both at work and at home.

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