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Business Consulting For The 21st Century Via A Holistic & Intelligent Approach

Cutting overhead isn’t always cost effective

Consumed => “Stores using better service to get customers to buy” on Marketplace.

http://marketplace.publicradio.org//display/web/2010/11/26/pm-stores-using-better-service-to-get-customers-to-buy

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Along the lines of what Jonathan said, I believe the key is about the general availability of some help when you need it. Let’s face it, quite often the B&M retails experience had become the unexperience. It’s about time they figure out a saving isn’t a saving if the cut back costs money.

Also, I suspect there’s an emotional/psychological effect at work here. That is, when the interaction takes on an actual human component there’s a subtle sense of reciprocity.

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