Chief Alchemist - Business Consulting For The 21st Century Via A Holistic & Intelligent Approach
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Business Consulting For The 21st Century Via A Holistic & Intelligent Approach

Big Brother is listening?

Consumed => “Making Call Centers Really Hum” by Christopher Steiner on Forbes.

http://www.forbes.com/forbes/2011/0214/entrepreneurs-kelly-conway-software-eloyalty-your-pain.html

Be sure to read, “The Six Kinds Of Customers” on page two. Interesting. One can’t help but wonder if those profiles can’t be applied in other ways.

On the other hand, your voice is like your fingerprint. That is, unique. What are the privacy implications of private enterprise collecting fingerprints?

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