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Business Consulting For The 21st Century Via A Holistic & Intelligent Approach

Acting In The Client’s Best Interest

Consumed => “20 Questions to Know for Avoiding Website Project Disasters” by Jason Schubring on SixRevisions.com.

http://sixrevisions.com/project-management/20-questions-to-know-for-avoiding-website-project-disasters/

Left a comment…

Nice list. The one I use is now 30 questions deep.

Agreed!!! If they don’t want to answer then run. Any project where I tried to be “flexible” and sidestep my questionnaire has lead to more trouble than I want to mention. Never again.

A couple additional thoughts if you don’t mind:

– To Clients (who want their site to align well with their biz needs): If your web designer/developer/agency does not ask such questions, find someone else.

– To Clients (who want their site to align well with their biz needs):  When your web designer/developer/agency does ask questions *invest* the time to answer them properly and thoroughly. Yes, you’re busy. They are too! Ultimately, the questions are to reduce waste for everyone.

Finally, while I haven’t done so just yet I intend on adding a “Client Commits To…” checklist that I’ll ask them to read and initial.

For example, the answer to #16 is important. What’s more important is the context of what they are willing to commit to the project in terms of time and priority. “In three months” might sound reasonable but not really if the client’s busy season is coming and then right after that they go on holiday for two weeks.

Not that I’m here to vent but I’m sure we’ve all had clients who took two weeks to reply to a question and then a week later ask why the project hasn’t made progress. Or maybe it’s just me?

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