10 ideas for optimal email communications
Consumed => “Don’t Send Yet! 9 Email Mistakes You’re Probably Making – And How to Fix Them” by Amber Rae on Fast Company.
=> My value add (i.e., left a comment)…
Great stuff. Thanks Amber.
If you don’t mind, I’d like to add one (more like one and one half):
10) Making messages too short / Not addressing the matter at hand.
Perhaps it’s just me but I find that (too often?) people who use their handheld mobile device for email are quick to reply but also tend to not reply to the matter at hand. In other words, they act more and more like politicians. They give an answer. Unfortunately, it doesn’t directly address the question / issue / topic .
The point is, just because you’ve replied does not mean you’ve furthered the communication. A quick reply when a detailed reply is necessary is no reply at all. In fact, it’s worse. It wastes everyone’s time.